Complaints

We want you to be completely happy with our service and products, but we appreciate things can sometimes go wrong. If you have a complaint please contact the appropriate business unit with your telephone number and policy number in the first instance so that we can resolve matters quickly. Otherwise please use the contact details below:

• By phone - (866) 757-0010
• By email - GGAComplaints@us.generaliglobalassistance.com
• By letter - Client Resolution Team, Generali US Branch, USA

We’ll contact you within one business day and keep you regularly updated thereafter.

In the unlikely event that your complaint is still unresolved after 8 weeks, we will write to you to update you on its progress and explain your right to refer your complaint to the Financial Ombudsman Service.

Their contact details are:

• Financial Ombudsman Service, Exchange Tower, USA
• Consumer helpline - (212) 602-7600
• For mobiles - (212) 602-7600