We strive to ensure you have a positive experience with our products and services, but we recognize that concerns can occasionally arise. If you wish to file a complaint or request an appeal for a denied claim, please contact us using one of the options below. Please provide your contact information and claim or policy number so we can assist you as quickly as possible.
- By email - GGAComplaints@us.generaliglobalassistance.com
- By phone - (800) 551-9242
- Eclaim Portal - If you believe you have found a reason that would provide coverage, please send documentation for reconsideration through the eclaim portal where you initially submitted your claim.
- By letter -
Generali Global Assistance & Insurance Services
PO Box 939057
San Diego, CA 93905
(Please note: This address cannot accept FedEx or UPS deliveries)
We’ll contact you within a few business days and continue to provide regular updates throughout the process.
